It is very frustrating to feel that the people in charge are just sitting around saying "oh well, that didn't work" rather than fixing the problem. Or make the upgrades part of the "multiple prize" chest, but make the percentage of getting it much higher than any of the other prizes. Make the bridge upgrade a "single" prize, that players can get with their florins. It would not be necessary to rewrite pages of coding or re-designing the event. There was plenty of time before the event ends to do something about the problem. Yet, the designers have taken no action regarding this. I think we can all agree that the chances of getting even one upgrade, much less five, for each bridge, is unlikely. so for each person you read about that is stating their dissatisfaction, there are a few thousand who are not bothering, but are just as dissatisfied. And consider, the vast majority of players do not bother to get on the forum and air their complaints. Before this event was even halfway through, it was more than obvious that players were very dissatisfied with the extreme difficulty of getting bridge upgrades. The designers claim that they always look at the feedback on the forum, but if so, they are not taking any action regarding that feedback.
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